Creating an Ongoing Feedback System for Customer-Inspired Innovation

An integrated feedback system is automatically updated with any and all customer comments. This ongoing product input is then incorporated into future audiometric product development. This willingness to listen closely to the customer’s input and then respond, by constantly improving the product line, has resulted in Benson Medical becoming the industry favorite by providing up-to-the-moment seamless solutions for industrial audiometric and pulmonary function testing, and hearing conservation and spirometry program management.

At Benson Medical Instruments, everything is seamlessly integrated by design.

Choose the leader in hearing conservation for your testing program.

Benson Medical Instruments designs and manufactures the most comprehensive and integrated Hearing Conservation Compliance Solutions available today—cost-effectively delivering thousands of audiometers to sites around the globe.

Benson is the sole provider to the US Army, US Navy, US Air Force and Canadian Department of National Defence Hearing Conservation Programs. In the private sector, Benson provides solutions for a full array of Fortune 500 Companies, including (but not limited to): Alcoa, Chrysler, Dow Chemical, 3M, Proctor & Gamble, and The Boeing Company, as well as being a pivotal supplier to regional and national healthcare provider networks offering Occupational Hearing Conservation Programs. Additionally, Benson Medical works with hundreds of small- and medium-sized companies through its nationwide distributor network.

A History of Innovation
Benson got its start by developing audiometers for high-volume hearing conservation group testing. Its first technically advanced computer-controlled audiometric system was designed to automate group control while delivering superior data handling and reduced test times. Mobile test providers no longer had to operate separate audiometers to begin testing or to save the results. The built-in OptiLevel feature streamlined the test-taking process by using past test results to customize to the individual, thereby reducing test time by approximately one third. The IntelliTesting feature, designed to detect errors, automatically retest, or allow the operator to retest, delivered more accurate, higher-quality test results. These smart innovations evolved into an audiometric system that since 1997 has been deployed in every occupational health program in the US Department of Defense, revolutionizing its entire Hearing Conservation Program.

Leading With One Product Innovation After Another
Benson introduced the first new audiometer of the 21st century with revolutionary features such as unlimited audiogram storage, full-page multilingual notification letters, and the ability to back up data to a floppy disk—all FIRSTS in the industry.

In keeping with delivering the best solutions by harnessing the right technology, each audiometer now contains an integrated USB flash drive port for instantaneous download of data into any USB flash drive. As the leader in easy data management, Benson Medical introduced Solo™, a multi-user database that collects data from all Benson Medical audiometers, interfaces with most manufacturers’ equipment, and offers an integrated SQL Server platform, so data can be easily manipulated, backed-up, sent to, and retrieved from anywhere in the world!

In 2002, Benson Medical introduced the first (and still the only) integrated sound level meter to both ensure and document compliance with ambient noise regulations during audiometric testing. This powerful system is key to ensuring effective hearing conservation programs for non-optimal environments, which require a Quiet Room (see the White Paper).

Benson continues to be the innovation leader with the first goof-proof paper-loading mechanism in the NEXT stand-alone audiometer. Additionally, the state-of-the-art CCA-200mini Plus audiometer (now the same size as a small stack of index cards) seamlessly integrates audiometric testing, analysis, and reporting.

Always First in Research and Development
R & D will always be Benson’s foundation. Unlike the competition, Benson does not outsource any aspect of software or hardware design. This means a team of software and hardware engineers working together to build an integrated system from the ground up.  As a result, you will never purchase a hearing conservation system from us that combines an audiometer designed by one company and software designed by a completely different company. Additionally, at Benson Medical all assembly takes place in the same facility shared by the engineers. Following completion, each audiometer is inspected and performance-validated. This teamwork-based business model for both design and manufacturing places Benson Medical in the lead as the only audiometric company offering a complete compliance package seamlessly integrating: audiometric testing, powerful analysis, and in-depth reporting.

Delivering Up-to-the-Moment Customer Support
Along with having the most integrated, top-performing product line available today, Benson Medical has the best customer support team in place with direct, one-on-one access to both the design team and the professionals who have assembled and performance-tested your equipment. With the competition you may not even know who to call if your equipment malfunctions. The software group? The audiometer manufacturer? If your supplier does not even know which side caused the breakdown a lot of time can be wasted. With Benson you always have easy access to one product design team, all under one roof. Additionally, each customer support team member knows the equipment inside and out: software and hardware design parameters, how the equipment is assembled, and (most importantly) how each audiometer works. These skill sets result in top-notch, up-to-the-moment product support.

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Quiet Room Testing
White Paper

 

Fact Sheets

CCA-100mini

CCA-200mini

NEXT

BAS-200

BAS-200slm

SOLO Software

Spirometer